Government relations

Working with government and regulators

Desh Zamin is committed to building a safe, fair and trusted online marketplace for Bangladesh. We aim to work openly with ministries, regulators and law enforcement, and to follow the laws that protect consumers, sellers and their data.

Three pillars of Desh Zamin's government relations: complying with the law, protecting consumers and cooperating with authorities

Scales of justice with a government building and a protective shield, illustrating consumer rights protection in Bangladesh

Our commitments

Consumer protection

Clear prices in Taka, accurate listings and fair treatment of buyers, in line with the Consumer Rights Protection Act 2009.

Fair digital commerce

We aim to operate in line with the Digital Commerce Operation Guidelines 2021, including clear product information and responsible delivery and payment practices.

Product safety

We act on reports of unsafe products and share safety guidance on our Product Safety Tips page.

Privacy and data protection

We handle personal data as described in our Privacy policy.

Intellectual property

Rights owners can report infringing listings through our VeRO Program.

Requests from authorities

Government agencies, regulators and law enforcement can contact us about investigations, compliance or consumer complaints. We respond to valid legal requests in line with applicable law and our Privacy policy.

Please send requests from an official email address and include your agency’s name, your contact details, the legal basis for the request and the information you need.

Envelope with an official seal and a document, illustrating requests from government agencies to Desh Zamin

Working together

We welcome conversations with ministries, regulators and local government about growing safe online commerce in Bangladesh and helping small sellers go digital.

Contact

Email info@deshzamin.com with the subject “Government relations”, or call +880 1798-050610 or +880 1916-820585.

Frequently asked questions

How can a government agency contact Desh Zamin?

Email info@deshzamin.com from an official address, with the subject “Government relations”.

Does Desh Zamin share user data with authorities?

Only when the law requires it, and as described in our Privacy policy.

Where can consumers make a complaint?

Contact us first through our Contact us page so we can help. Consumers in Bangladesh can also complain to the Directorate of National Consumer Rights Protection.